Post by account_disabled on Jan 22, 2024 2:37:19 GMT -6
Missed calls mean wasted promotion budget and unearned money in sales. A real pain for a marketer and manager. If you need a "pain reliever", read our article and check the list. A checklist will help prevent you from losing valuable calls from your customers. Reading time 18 minutes View your call log Missed calls report View a report of missed unprocessed calls Who will benefit most from the report? Analyze the distribution of calls by day of the week and time of day Set up notifications for missed calls Set up a call queue Set up forwarding For maximum control of the sales department For holidays and weekends Set up voice menu Disable callback during long weekends conclusions View your call log The first tool to start with is Call Log 2.0.
Here Fax Lists you can see a complete list of all calls: incoming, outgoing, targeted, calls through the callback order form, missed calls. Today we are only interested in missed calls. Missed calls report You need data on missed calls for several reasons. Understand how the work of marketers and sales in general is organized. Perhaps there are a lot of leads, and the reason for low sales is precisely missed calls. Don't lose clients. By regularly reviewing the report, you can immediately return calls and “return” callers before they become customers of your competitors. See patterns, find causes and ways to solve possible communication problems. For example, eliminate technical problems or the human factor - laziness, increased workload, burnout of workers.
Motivate managers. If everyone in the department works responsibly and harmoniously, the daily report on missed calls will be empty. How to reward employees depending on the results of their work “on the phone” is decided by management. Many of our clients have appreciated the importance of constantly tracking missed calls. After all, they understand that they are losing not only calls, but also money. “ We regularly review the missed call report - it is simply irreplaceable. When I see that the cost of one call is 5 thousand tenge, and it was missed or did not lead to a deal, I understand that we simply threw this money down the drain.” Alexander Shinkarenko, project manager Kabinka.kz To view the list of missed calls, go to the Call Center - Call Log 2.0 . Select the section Missed calls . Specify a time period: today, yesterday, a week, a month, or an arbitrary period.
Here Fax Lists you can see a complete list of all calls: incoming, outgoing, targeted, calls through the callback order form, missed calls. Today we are only interested in missed calls. Missed calls report You need data on missed calls for several reasons. Understand how the work of marketers and sales in general is organized. Perhaps there are a lot of leads, and the reason for low sales is precisely missed calls. Don't lose clients. By regularly reviewing the report, you can immediately return calls and “return” callers before they become customers of your competitors. See patterns, find causes and ways to solve possible communication problems. For example, eliminate technical problems or the human factor - laziness, increased workload, burnout of workers.
Motivate managers. If everyone in the department works responsibly and harmoniously, the daily report on missed calls will be empty. How to reward employees depending on the results of their work “on the phone” is decided by management. Many of our clients have appreciated the importance of constantly tracking missed calls. After all, they understand that they are losing not only calls, but also money. “ We regularly review the missed call report - it is simply irreplaceable. When I see that the cost of one call is 5 thousand tenge, and it was missed or did not lead to a deal, I understand that we simply threw this money down the drain.” Alexander Shinkarenko, project manager Kabinka.kz To view the list of missed calls, go to the Call Center - Call Log 2.0 . Select the section Missed calls . Specify a time period: today, yesterday, a week, a month, or an arbitrary period.